From 03/2014 to 12/2015. Consultant sales department chairs and office furniture professional in Roma and Lazio. SKILLS: Acquisition of new customers, taking appointments, business presentation, preparing offers, customer relations.
From 04/2012 To 02/2014 to 12/2015. : Freelance ICT Consultant for B2C & B2B . SKILLS: help-desk troubleshooting S.O. Windows 2000, Xp, Win7, Win 8, Win10; HW/SW Installation; Home network set up; Backup operation on digital support. Webmaster of these sites: www.trovagratis.net Laviuzza.it and my personal website: www.marcobraia.com From 09/2006 To 30/01/2012. Permanent Agreement with G.M. SERVIZI S.R.L. as "Information Technology Help Desk Clerk" on Windows suites and applications, resident at client company site SELEX ELSAG S.P.A (Finmeccanica Group Company) SKILLS: help-desk troubleshooting tickets; S.O. Windows 2000, Xp, Win7 according to company policies Installation; HW/SW Installation; Lotus Notes Client; First level TCP/IP protocol Help desk; Domain and company users profiles management (Active Directory, System Center Configuration Manager 07); Remote help desk (by tools Dameware e Teamviewer); Storage management Hardware e Software; First level Help desk on Ricoh network printers; ; First level Help desk video and audio conference system p2p and multi-points (Polycom); Blackberry (client desktop manager Installation, change device). From 06/2006 To 07/2006. Freelance Agreement at ATSNET SERVICES srl SKILLS: Accounting back office activities operator (Data Entry Operator) resident at client company site GMAC ITALIA FINANCIAL SERVICES S.p.A. (General Motors Group). From 12/2005 To 05/2006. Agreement at B2WIN SPA.(Gruppo Caltagirone). SKILLS: Inbound Senior phone-operator/Call center- attendant in B2b automotive services. (Front line). From 06/2003 To 09/2005.Temporary work agreement at ACI GLOBAL S.P.A. (one of the most famous an well known company in the road-side assistence, Automotive solutions and Automotive aftre-sales services in Italy) SKILLS: Customer Care Clerk (Break-down services, after-sale automotive, after-market assistance) both for domestic and foreign customers . From Feb/2003 To Mar/2003.Stage at Università degli Studi di Camerino, ASI office – ICT Area (100 hrs).
From 1998 to 1999.Editing Manager of the Book "Contrabbassando - Consigli utili per il contrabbassista" - Ed. Millennium Romae; C. 1999
Altre Attivita’: Webmaster of these web-sites: www.trovagratis.net ; www.abrservice.it; www.marcobraia.com.